Her mother Aileen, 55, who dropped him off there earlier this month, said she was told that they would shave off any knots but even she just wasn’t prepared for his finished coiffure.
“The times he’s been before he’s come out perfect,” said Aileen
“I got a phone call around an hour and half after I’d left him there, she told me that I would have to pay an extra £15.
“When I asked why she said she’d had to cut his knots out.
“I got to the store to pick him up about 20 minutes later and told my 15-year-old son to run in and collect him.”
“He came out and he was white, he couldn’t even speak.
“I asked him what’s up and he said ‘look at the cat’ and I just couldn’t believe what I was seeing.”
“I rang the store immediately and said to them ‘what the hell have you done to my cat?’ she was so abrupt and I was nearly crying, I was distraught.
“She told me Ollie was such a disgrace that she’d had to shave his whole body.
“But he’s been many times before and nothing at all has been wrong with him, they’ve always said he was a pleasure to have.
“I’ve read that it takes four to six months for his fur to grow back.
“What’s he supposed to do until then? How dare they do that to him and then have the cheek to ask for an extra £15.”
The family say they have been offered a refund of £65 and a £100 gift voucher for the store.
“I said to them I don’t want your money – it’s not about the money for the mistake but they replied ‘well you can go and buy him a jumper to put on.’” said Aileen.
A spokesman for Pets At Home said: “Cats have a very delicate skin which can be easily torn or damaged.
“So when a cat has a matted coat like Ollie’s it is sometimes necessary to clip the coat very close, using clippers designed specifically for use with cats, to avoid causing any damage to its skin.
“Although our terms and conditions highlight that a close clip may be necessary for the welfare of the pet when its coat is matted, we appreciate that this can be quite upsetting for an owner, particularly if it isn’t what they were expecting.
“We have apologised to Ollie’s owner for not explaining exactly what would be involved in clipping his matted coat and have offered to refund the cost of the groom in full, together with a gesture of goodwill for the upset caused.”